Success!

I finally got through to the ability to hold for next available operator.  I guess the trick is to have a client id.  I checked my status, even though I know it, because that allowed me to indicate that I was a client.  Then I selected to speak to an operator.  It then gave me the same recording but it didn't hang up after 10 seconds of elevator music!

I was able to ask what I'm supposed to do about the missing signature of someone we don't know and who won't be able to sign anyway and the missing background declaration.

The answer?

I'm supposed to sign Child Miklos.  Then write that on the background document and n/a for everything else on that form.

Wow.  That seemed a lot of hassle for a little writing.